Customer Service

• Services:
  • Mastectomy Fittings
  • Diabetic Shoe Fittings
  • Install Vehicle Lifts
  • Install Custom Patient Lifts
  • Pressure mapping for proper seating system
  • Rental and installation of aluminum modular ramps
  • Repair and maintenance of mobility equipment
• Customer Services:
  • Delivery:
    • All of Indiana
    • Northern Kentucky
    • Western Ohio
    • Mid/Southern Illinois
  • 24 hour emergency service
  • Evaluation of client for specialized products
  • Evaluation of client's home for wheelchair accessibility
  • Arrange for patient travel
  • Monitoring use of product
  • Assemble and test sophisticated mobility equipment
  • Loaner products while client's product is in for service
  • Warranty repair of defective products
• Billing Services:
  • Billing of primary or secondary payer sources
  • Rework of denied claims
  • Accepting full payment at the “maximum allowable charge” rate
• Other Services:
  • Product and technology training for physicians and therapists
  • Follow-up with physicians (progress and compliance)
  • Respiratory health education to seniors in assisted living centers
  • Time and travel to secure proper documentation for patient
  • User compliance reports